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Terms and conditions

The General Terms and Conditions (GTC) govern the relationship between the homely Shop, operated by Homely GmbH (Seller), and its customers (Buyer) in relation to all order contracts concluded in writing, by phone, via the online shop (, and emails ( Any provisions of the Buyer that contradict these GTC are hereby expressly rejected.


The offers in our online shop are non-binding, can be changed at any time, and are exclusively aimed at buyers based in Switzerland and the Principality of Liechtenstein.

Online Contract Conclusion

On, the Buyer submits a legally binding offer to conclude a contract by sending his order. The contract is concluded by the Seller accepting this offer by sending the goods.


The price at the time of placing the order is decisive. All prices are in Swiss Francs and exclusive of statutory VAT. Price changes are reserved at any time.


Individual invoices are payable net within 10 days from the invoice date. In the event of non-compliance with this payment period, the Buyer will be in default with the first reminder and owes the Seller default interest and reminder fees (CHF 5.00 for the payment reminder, CHF 20.00 for the first reminder). Any further costs for the collection of the claim will be fully charged to the Buyer.

The Seller reserves the right to execute orders from new customers and from existing customers for larger orders only against prepayment. The Seller reserves the right to reject such requests without stating reasons. The delivered goods remain the property of the homely Shop until full payment of the invoices. The homely Shop is entitled to make a corresponding entry in the retention of title register responsible for the Buyer.


The risk passes to the Buyer when the goods are dispatched.

Information on availability and any delivery times are non-binding. Delivery is either by post or courier only within Switzerland and the Principality of Liechtenstein.

We deliver the order by post and charge a shipping fee of CHF 12.00 per order within Switzerland and the Principality of Liechtenstein. If not all items are deliverable at once, the costs for an additional delivery are borne by the homely Shop. For wholesalers and distributors, we charge the actual shipping costs.

P.O. box addresses will not be delivered. The homely Shop is not liable for delivery delays caused by transport companies or other third parties.

Right of Return

Incorrect or surplus goods can be returned in their original packaging within 5 days. The costs for the return shipment are borne by the Buyer. If the goods are damaged or lost during return, the Seller is entitled to demand compensation for the depreciation from the Buyer.

Warranty / Guarantee

The Buyer must report obvious defects no later than 2 days after receiving the delivery, and later discovered defects at the time of becoming aware of them. Otherwise, the goods are considered accepted. Excluded from the warranty are damages that the Buyer is solely responsible for, e.g., due to improper handling, natural wear and tear, or external influences not attributable to the Seller. The warranty on our machines is 12 months (proof of purchase).


Any claims of the Buyer against the Seller that are not related to the ordered goods are excluded, regardless of the legal basis. This also applies to auxiliary persons or vicarious agents of the Seller.

Data Protection

When collecting, processing, and using data relating to persons or companies, the Seller adheres to the provisions of Swiss data protection legislation.


All obligations arising from these order contract relationships are subject exclusively to Swiss law. The place of performance and the sole place of jurisdiction is Lenzburg (Switzerland).

Severability Clause

Should any provision of these GTC be or become invalid, the validity of all other provisions of the GTC shall not be affected. The potentially void or invalid provision will be replaced by a regulation that corresponds to the spirit and purpose of these GTC.

Changes to the GTC

Changes to the GTC of the homely Shop operated by Homely GmbH are reserved at any time. The currently valid version is published on the website.